Vantage Labz
Shipping & Policies
Order Processing
- Orders are processed within 2 business days (excluding weekends and holidays).
- Processing times may vary during peak periods.
- Order processing is separate from shipping transit time.
- We reserve the right to delay or cancel orders for verification or fraud prevention.
Shipping
- Estimated delivery dates are provided by the carrier and are not guaranteed.
- Vantage Labz is not responsible for carrier delays, weather, customs, or events beyond our control.
Title & Risk of Loss
- Title and risk of loss pass to the customer when the package is tendered to the carrier.
- Once marked "Delivered," responsibility transfers to the customer.
Address Accuracy
- Customers must provide accurate shipping addresses.
- Orders sent to incorrect addresses are not eligible for refund or replacement.
All Sales Are Final
- Due to the nature of laboratory research materials, all sales are final.
- No refunds, returns, or exchanges are offered.
- This includes buyer's remorse, incorrect selection, change of mind, or delivery delays.
- Opened products cannot be returned.
Product Issues
- If a product arrives damaged or incorrect, contact us within 7 calendar days of delivery with your order number and clear photos of the unopened packaging and the issue.
- Claims are reviewed case-by-case. If a verified error is confirmed, a replacement may be issued at our discretion.
- No refunds. Replacement is the only remedy.
- Claims after 7 days may be denied.
Fraud Prevention & Chargebacks
- We reserve the right to require signature confirmation, identity verification, or to limit service.
- Customers must contact us first to resolve any issues before initiating a chargeback.
- Improper chargebacks may be contested.
Last Updated: March 2026